Services / Banking / Citadel Credit Union

Citadel Credit Union

Banking · citadelbanking.com

Five second factors on offer: authenticator app, approval in an app, text message, phone call and email code. The strongest is an authenticator app.

Recommended setup

Authenticator app

Codes made on your phone, offline. Much safer than a text message, which can be stolen with a SIM swap.

AppAuthenticator appBest option
PushApproval in an appCitadel App
SMSText messageSupported
CallPhone callSupported
EmailEmail codeSupported

Not offered: security key, hardware token.

Switch it on

General steps; menu names vary. Citadel Credit Union's own guide has the exact screens.

  1. Sign in to Citadel Credit Union and open your account's security settings. Look for two-step verification or two-factor authentication. Citadel Credit Union's help pages show the exact screens.
  2. Choose authenticator app. A QR code appears.
  3. Open your authenticator app, add an account and scan the QR code. Type the 6-digit code it shows to confirm.
  4. Save the backup codes. Keep them in your password manager or print them; they're your way back in if you lose your phone or key.