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Service NSW

Government · service.nsw.gov.au

Three second factors on offer: authenticator app, approval in an app and text message. The strongest is an authenticator app.

Recommended setup

Authenticator app

Codes made on your phone, offline. Much safer than a text message, which can be stolen with a SIM swap.

AppAuthenticator appBest option
PushApproval in an appService NSW app
SMSText messageSupported

Not offered: security key, hardware token, phone call, email code.

Switch it on

General steps; menu names vary. Service NSW's own guide has the exact screens.

  1. Sign in to Service NSW and open your account's security settings. Look for two-step verification or two-factor authentication. Service NSW's own guide shows the exact screens.
  2. Choose authenticator app. A QR code appears.
  3. Open your authenticator app, add an account and scan the QR code. Type the 6-digit code it shows to confirm.
  4. Save the backup codes. Keep them in your password manager or print them; they're your way back in if you lose your phone or key.
Service NSW's setup guide ↗

Before you start

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The directory lists Service NSW for: AU.