Services / Utilities / Telstra

Telstra

Utilities · telstra.com.au

Three second factors on offer: approval in an app, text message and email code. The strongest is approval in an app.

Recommended setup

My Telstra app

Approve sign-ins in the service's own app. Only ever approve a request you just started.

PushApproval in an appMy Telstra app
SMSText messageSupported
EmailEmail codeSupported

Not offered: security key, authenticator app, hardware token, phone call.

Switch it on

General steps; menu names vary. Telstra's own guide has the exact screens.

  1. Sign in to Telstra and open your account's security settings. Look for two-step verification or two-factor authentication. Telstra's own guide shows the exact screens.
  2. Install My Telstra app on your phone and sign in. Turn on sign-in approvals when it asks.
  3. Save the backup codes. Keep them in your password manager or print them; they're your way back in if you lose your phone or key.
Telstra's setup guide ↗

Before you start

i

The directory lists Telstra for: AU.